Frequently Asked Questions
Everything you need to know about your DigiFilm experience.
What types of cameras and gear do you specialize in?
DigiFilm specializes in high-end digital mirrorless cameras, vintage film bodies, and professional-grade lenses, catering to both digital enthusiasts and analog purists.
How do you ensure the quality of pre-owned equipment?
Every piece of pre-owned gear undergoes a rigorous 50-point inspection by our certified technicians, including sensor cleaning, shutter count verification, and lens calibration.
What is your shipping policy for delicate electronics?
We use specialized anti-static and shock-absorbent packaging for all orders. Standard shipping takes 3-5 business days, and all electronics are fully insured during transit.
Can I return a product if I am not satisfied?
Yes, we offer a 30-day hassle-free return policy. Products must be returned in their original packaging with all included accessories and no signs of physical damage.
Do you offer a warranty on digital sensors and mechanical parts?
All new products carry a full manufacturer warranty. Additionally, DigiFilm provides a 6-month limited warranty on all certified pre-owned equipment covering mechanical defects.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and secure financing options like Affirm to help you invest in your professional photography kit over time.